1. Introduction
Welcome to NorthernFlowAI (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website northernflowai.ca , use our services, or interact with us in any other way.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing information, or other details you provide when making a purchase or filling out a form.
Usage Data: Information about how you access and use our website, such as IP address, browser type, device information, and pages visited.
Cookies and Tracking: We use cookies, pixels, and similar tracking technologies to improve your experience and analyze website traffic.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve our products and services
Process payments and complete transactions
Communicate with you about updates, offers, or support
Analyze usage to enhance site performance and marketing
Comply with legal obligations
4. How We Share Your Information
We do not sell your personal data. However, we may share it with:
Service Providers:
Third-party vendors who help us operate our business (e.g., payment processors, email marketing platforms).
Legal Compliance:
When required by law, or to protect our rights, property, or safety.
Business Transfers:
In case of a merger, acquisition, or sale of assets.
5. Data Security
We take appropriate measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing communications
Disable cookies in your browser settings
To exercise these rights, contact us at [email protected]
7. Retention of Data
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. SMS Consent and Opt-In
When you provide your mobile phone number and expressly opt in, you consent to receive SMS and MMS messages from [NorthernFlow AI]. These messages may include appointment reminders, lead follow-ups, customer service notifications, and marketing communications (where separately consented).
SMS consent is collected through clear affirmative action (such as checking an unchecked consent box, submitting a form, or providing verbal consent where recorded). Consent to receive SMS messages is not a condition of purchase.
Use of Mobile Information
We use your mobile phone number solely to:
Send requested communications
Provide appointment and service updates
Deliver customer support messages
Send marketing messages where permitted and consented
We maintain records of consent where required for compliance purposes.
No Mobile Information Sharing for Marketing
We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their own marketing or promotional purposes.
Mobile information will only be shared with trusted service providers strictly for the purpose of delivering our SMS communications (for example, messaging platforms and carriers) and only under confidentiality obligations.
Message Frequency
Message frequency varies based on your interaction with our services.
Opt-Out of SMS
You may opt out of SMS communications at any time by:
Replying STOP to any text message
Contacting us using the information below
After you opt out, you will no longer receive SMS messages unless you opt in again.
Message & Data Rates
Message and data rates may apply depending on your wireless carrier and plan.
Data Retention
We retain your mobile number and consent records only as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at:
9. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
NorthernFlowAI
Email: [email protected]
Website: northernflowai.ca
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